CanAdvance TOLSIM LLC Terms of Service.
Last updated: 09/26/2023
Welcome to Neuralign. These Terms of Service govern your use of our website, services, forms, communications, and any related online features provided through neuralign.us and associated Neuralign platforms.
By using this website or submitting information through our forms, you agree to these Terms of Service. If you do not agree with these terms, please do not use this website or our services.
Use of This Website
You may use this website for lawful purposes only. You agree not to use this website in any way that may damage, disable, overburden, or interfere with the website, its functionality, or any other user’s experience.
You agree not to attempt to gain unauthorized access to any part of the website, related systems, accounts, data, or networks connected to Neuralign.
Information Provided on This Website
The content on this website is provided for general informational and educational purposes only. While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all content is complete, current, or error-free.
Information on this website should not be considered medical, psychological, legal, financial, or professional advice. Any decisions regarding a child’s learning support, educational needs, assessments, or services should be made in consultation with appropriate professionals.
Services and Programs
Neuralign may provide learning-related services, programs, assessments, consultations, training, or other educational support offerings. Specific details, availability, pricing, scheduling, eligibility, and program outcomes may vary.
Submitting a form, requesting information, or contacting Neuralign does not guarantee enrollment, acceptance, scheduling availability, specific results, or service availability.
Results, Program Outcomes, and Satisfaction Guarantee
Neuralign is designed to support dyslexic and struggling readers, as well as individuals who are neurodivergent, through a research-based cognitive therapy program. While many participants experience meaningful improvement, individual results may vary based on factors such as qualification, participation, consistency, completion of the program, outside support, and each student’s unique learning needs.
Any results, statistics, testimonials, or examples shared on this website are provided for informational and illustrative purposes and do not guarantee that every participant will achieve the same outcome.
Neuralign may offer a satisfaction guarantee for qualifying students who follow and complete the program according to the stated requirements. This guarantee is subject to Neuralign’s eligibility requirements, program participation guidelines, completion requirements, documentation, and any additional terms provided at the time of enrollment.
Except for any written satisfaction guarantee expressly provided by Neuralign, we do not guarantee any specific academic, cognitive, behavioral, emotional, developmental, or educational outcome.
User-Submitted Information
When you submit information through our website, forms, contact pages, scheduling tools, or other communication channels, you agree that the information you provide is accurate, current, and complete to the best of your knowledge.
You agree not to submit false, misleading, harmful, unauthorized, or unlawful information.
Our use of personal information is described in our Privacy Policy.
Communications
By submitting your contact information, you may receive communications from Neuralign by email, phone, SMS/text message, or other methods, depending on the information you provide and your communication preferences.
These communications may include responses to your inquiries, appointment information, service details, reminders, follow-ups, or other relevant information.
You may opt out of promotional communications where applicable, but we may still send necessary service-related or transactional communications.
SMS Messaging Terms & Compliance
- Program Description: This messaging program sends Assessment notifications, Information request confirmations, appointment confirmation and reminder messages, and marketing/promotional program discounts to customers who have completed assessment, requested information, booked an appointment, or opted-in with Neuralign USA through our website at neuralign.us, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include assessment notifications, information request confirmations, scheduling confirmations, appointment reminders, rescheduling updates, customer support communications, and marketing/promotion Neuralign reading program discounts.
- Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to support@neuralign.us or call +1 914-236-4912 during business hours.
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
- Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
- Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
- Age Restriction: You must be 18 years or older to participate in our SMS program.
- Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
Payments, Billing, and Refunds
If Neuralign offers paid services, programs, consultations, assessments, subscriptions, or other purchases, all pricing, payment terms, refund policies, cancellation policies, and billing arrangements will be provided at or before the time of purchase or enrollment.
Unless otherwise stated in writing, payments are due according to the terms provided at the time of purchase or service agreement.
Refunds, cancellations, missed appointments, rescheduling, and service credits may be subject to Neuralign’s posted or provided policies.
Scheduling and Appointments
If you schedule a consultation, assessment, session, or other appointment, you are responsible for attending at the scheduled time or providing notice according to Neuralign’s cancellation or rescheduling policy.
Neuralign reserves the right to reschedule, cancel, or modify appointments when necessary due to availability, staffing, technical issues, or other circumstances.
Intellectual Property
All content on this website, including text, graphics, logos, images, videos, designs, program materials, documents, downloads, and other materials, is owned by or licensed to Neuralign unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, republish, or use any website content or program materials without prior written permission from Neuralign.
Third-Party Tools and Links
This website may include links to third-party websites, scheduling platforms, payment processors, forms, videos, or other tools.
Neuralign is not responsible for the content, privacy practices, security, policies, or availability of third-party websites or services. Your use of third-party tools may be subject to their own terms and policies.
Website Availability
We make reasonable efforts to keep the website available and functioning properly, but we do not guarantee uninterrupted, secure, or error-free access.
We may update, modify, suspend, or discontinue any part of the website at any time without notice.
Limitation of Liability
To the fullest extent permitted by law, Neuralign, its owners, employees, contractors, partners, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website, services, communications, or reliance on any information provided.
Your use of the website and services is at your own discretion and risk.
Disclaimer of Warranties
This website and its content are provided on an “as is” and “as available” basis. Neuralign makes no warranties or representations, express or implied, regarding the website, its content, services, availability, accuracy, or suitability for any particular purpose.
Indemnification
You agree to indemnify and hold harmless Neuralign, its owners, employees, contractors, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, your violation of these Terms, or your violation of any rights of another person or entity.
Children and Parent/Guardian Responsibility
Some Neuralign services may relate to children, students, or minors. Parents or legal guardians are responsible for providing accurate information, giving appropriate consent where required, and determining whether Neuralign’s services are appropriate for their child or student.
Minors should use this website or submit information only with the involvement and consent of a parent or legal guardian.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, store, and protect personal information submitted through this website or related services.
Changes to These Terms
Neuralign may update these Terms of Service from time to time. When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after any updates means you accept the revised Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Neuralign operates, without regard to conflict of law principles.
Contact
Should you have any questions about our Terms of Service, please email us at support@neuralign.us or contact us at 19 Eastview Road Monsey, NY 10952, United States.